Mister M Gabriel ( Soletrader ) manages the web store ANLGSUPPLY.com, through which used items are sold. These general terms and conditions are applied to all orders that are made through ANLGSUPPLY.com

ANLGSUPPLY complies with the Consumer Protection Act of the European Union

Sales are completed between the customer and the seller whose product the customer has ordered through the Anlgsupply.com. Each product’s seller is declared in the respective product information.

The seller receives the customer’s order after the customer has agreed to these general terms and conditions and paid for their order. After the order is completed, it cannot be cancelled through the web store anymore. If the customer wishes to cancel their order, they must contact the seller.

When the customer has paid for the product, they will receive an order confirmation to the email address that they have provided. Any contact information provided by the customer will only be used to fulfil the customer’s order, to send the product to the customer and to process possible customer complaints.

Shipping Methods

Delivery methods, options, and prices, will be clearly displayed at checkout after selecting a shipping destination country. All delivery methods provide the customer with a tracking number and package insurance.

DHL Worldwide Economy

DHL Worldwide Economy is the delivery method used for international deliveries.

ITEM LOCATION

Due to Brexit we decided to relocate our Business to 50937, Cologne - Sülz, Germany. So all our items will be shipped from our Warehouse in Cologne.

SHIPPING COST

Each order has a flat-rate shopping fee. Depending on the shipping country + total weight of the parcel. A list of all deliverable countries and fees can be viewed here.

Returns and refunds for items delivered follow the conditions of our Refund Policy. For any delivery complaint inquiries please view Section 11 in this document.

Our payment provider is Stripe ltd and thus our terms of payment match theirs which can be read in full here: Stripe.com
The payment methods currently offered by our e-commerce store can be seen here: Payment Options.

Returns & cancellations are accepted for any reason, provided that the customer notifies the seller of their intent to return with 14 days of receiving the product(s) and that the customer has not altered the product(s) function or appearance.

The customer must return the product(s) to the seller within 14 days of giving the return/cancellation notice, otherwise ANLGSUPPLY has the right to void the return/ cancellation.

To make a return or cancellation request, contact us using the contact details displayed on the order’s invoice. Returns can be made at our Warehouse or by Post.

When sending back a product, the customer must package it safely and deliver it to the seller. The customer must attach the original order confirmation and the customer’s contact information and payment information to the package.

Return Shipping Payee within the European Union

1. ANLGSUPPLY pays return shipping if
The item received is not as described in its unique item condition ratings.

2. Customer pays return shipping if
The item received is as described in its unique item condition ratings.

Example: A customer decides they no longer want the product (within the return period) or discovers they’ve ordered incompatible products.

Return Shipping Prices

In the case of scenario 1, ANLGSUPPLY will arrange shipping and pay shipping costs, there is no charge to the customer within the European Union.

In the case of scenario 2, the customer can choose a packing and shipping method that is convenient for them, and pay the cost due for the service of their choice.

When possible, the payment will be returned using the same payment method that the customer used to pay for the order.

ANLGSUPPLY returns the payment to the customer, if the criteria for a returns and cancellations described on this page have been met.

If the reason for the return is because an error has been made by ANLGSUPPLY (such as sending the wrong item, or item not as described), a refund is also valid. The customer must also attach the original order confirmation, contact information, and payment information to the package.

Item-specific tax requirements are displayed immediately below a products price on product pages. If tax is required or deductible, it is included in the displayed price.

For items with non-deductible VAT (such as used items), the following text will display below the price:

“Used item, no deductible VAT.”

The seller reserves the right to cancel the order if the pricing for the product on ANLGSUPPLY.com is clearly incorrect. Pricing is considered clearly incorrect if the product’s given price is so apparently different to the correct price that the customer has to have understood the pricing was incorrect. The seller is not responsible for any delays or damages that are caused by circumstances that are beyond the control of the seller and that the seller cannot have reasonably predicted or avoided.

In case the product that the customer has ordered is not available due to a supply error, or there has been a clear mistake in the pricing, ANLGSUPPLY reserves the right to cancel the order and return the payment to the customer.

ANLGSUPPLY reserves the right to change these general terms and conditions without prior notice. The terms that are applied to an order are the general terms and conditions in effect at the moment of making the order.

All reclaims must be delivered in writing by email to ANLGSUPPLY.com.

Email: [email protected]

The European Commission provides a platform for the out-of-court settlement of disputes online (ODR platform), available at https://ec.europa.eu/odr. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.